Frequently Asked Questions

On this page we have answered some common questions that we get. However, if you have a question that isn’t dealt with here then please feel free to contact us via the website at Contact Credit Union or phone our main office in Holywell on 01352 715555

Who can join the Credit Union?

Absolutely anyone can join the Credit Union. See our page on Credit Union Membership.

Do I need proof of identity to become a member?

Yes. You will need to show us a passport, driving licence or other suitable documents to prove your identity. See our page on Credit Union Membership.

Will I get interest on my savings?

Yes, where possible, as a dividend each year. However, dividends are not guaranteed as things like the cost of replacing all our main financial systems do have an impact. A new computer system and the Corona virus have reduced our profits, so sadly no dividend can be paid at present.

What is the interest on loans?

The interest on loans is 12.68% APR.

Can I pay my loan by direct debit?

No, but you can pay by standing order.

Do you have a children’s savings account?

Yes, both your children and grandchildren can open a savings account.

Are Credit Union staff paid?

Most of our staff are volunteers. However, we now have two paid members of staff who work alongside volunteers.
New volunteers are welcome to apply.